1. Introduction
Butlers.io ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at butlers.io and use our platform for deploying and managing AI agents ("Butlers").
By accessing or using Butlers.io, you agree to the terms of this Privacy Policy. If you do not agree, please do not access or use our services.
2. Information We Collect
2.1 Information You Provide
We may collect the following information that you voluntarily provide:
- Account Information: Your name, email address, and organizational details when you register for an account or join a waitlist.
- Agent Configuration Data: The names, descriptions, skill configurations, and operational parameters you assign to your Butlers.
- Secrets and Credentials: API keys, tokens, and other credentials you store within your Butler vaults. These are encrypted at rest and in transit and are never accessible to Butlers.io staff.
- Payment Information: If applicable, billing details are processed through our third-party payment processor and are not stored on our servers.
- Communications: Any information you provide when contacting our support team or participating in surveys.
2.2 Information Collected Automatically
When you use our services, we may automatically collect:
- Usage Data: Information about how you interact with our platform, including Butler deployment frequency, skill installations, and feature usage.
- Device Information: Browser type, operating system, IP address, and device identifiers.
- Log Data: Server logs including access times, pages viewed, and referring URLs.
- Cookies and Tracking Technologies: We use essential cookies for authentication and session management. We do not use advertising or cross-site tracking cookies.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our platform and services.
- Process your Butler deployments and manage agent configurations.
- Send you service-related communications, including launch notifications if you have joined our waitlist.
- Improve our platform, develop new features, and enhance user experience.
- Detect, prevent, and address security issues, fraud, and technical problems.
- Comply with legal obligations and enforce our Terms of Service.
4. How We Share Your Information
We do not sell your personal information. We may share information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist in operating our platform (e.g., cloud hosting, analytics, payment processing), subject to confidentiality obligations.
- Legal Compliance: When required by law, subpoena, or other legal process, or when we believe disclosure is necessary to protect our rights or the safety of others.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.
- With Your Consent: When you have given explicit consent to share information for a specific purpose.
5. Data Security
We implement industry-standard security measures to protect your information. Butler secrets and credentials are encrypted using AES-256 encryption at rest and TLS 1.3 in transit. Access to production systems is restricted, audited, and requires multi-factor authentication. For additional details, please see our Security page.
6. Data Retention
We retain your account information for as long as your account is active or as needed to provide services. Butler execution logs are retained for 90 days by default, configurable per your plan. You may request deletion of your data at any time by contacting us at privacy@butlers.io.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of your personal information.
- Object to or restrict certain processing of your information.
- Data portability — receive your data in a structured, commonly used format.
- Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at privacy@butlers.io. We will respond within 30 days.
8. International Data Transfers
Our servers are located in the United States. If you access our services from outside the United States, your information may be transferred to, stored, and processed in the United States or other jurisdictions where our service providers operate. We implement appropriate safeguards, including Standard Contractual Clauses, to ensure your data is protected in accordance with applicable law.
9. Children's Privacy
Butlers.io is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Butlers.io
Email: privacy@butlers.io